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Responsible Conduct of Gambling (RCG) RTOID: 91434
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality
industry, the gambling environment is usually referred to as the gaming area and is provided in a range of
venues, such as hotels, motels, clubs, pubs and casinos. The major forms of gambling are wagering (racing and
sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to
the hospitality industry.
Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel
involved in the sale and service of gambling activities in licenced premises, including the licencee, gaming
supervisors and gaming managers when involved in operational gambling activities.
The course applies equally to frontline operational gambling personnel who operate with a limited level of
autonomy and under some supervision and guidance from others. They would operate within predefined
organisational procedures, and regulatory authority and industry and organisational codes of conduct.
Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food
and beverage attendant.
The course satisfies the requirements for providing responsible gambling services under NSW legislation.
Joblink Plus Training and ATAC are approved by Liquor and Gaming NSW to deliver RCG classroom based training
and assessment for the issue of a NSW RCG Competency Card.