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Hospitality Basics-Employment Allrounder

Date
3 May 2021, Monday
Time
9:00 am - 4:00 pm

This course bundle prepares hospitality workers to deliver quality products and services that meet customer service, health and hygiene standards. Classes are scheduled to run in campus over 5 days.

This specialised training program prepares workers for employment by teaching them how to:

  • follow organisational infection prevention and control policies and procedures including responding to infection risks in organisations that handle food as part of their operations;
  • implement personal hygiene practices to prevent contamination of food that might cause food-borne illnesses, identifying and controlling food hazards following predetermined organisational procedures;
  • extract and serve espresso coffee beverages using commercial espresso machines and grinders.

This program also includes the non-accredited training:

  • Customer Service – 1-day workshop with guest speaker and options to practise service scenarios through role play (CSO202006 Customer Service Skills). Understand the importance of customer service ensuring that organisational standards are being met.
  • Personal Presentation – 1-day workshop with guest speaker and options to develop personal presentation style (CSO202019 Personal presentation in the workplace). Understand the importance of presentation ensuring that organisational standards are being met.
  • This training is funded by the NSW Government. Eligibility rules apply.If you think you may be eligible for funded training please download and complete the Smart and Skilled/CSO Declaration for email back to campus. To find out more about the eligibility requirements for funded training please call your local campus on 67425630 or view the funding options on our website

Organiser

Gunnedah Community College
Phone:
67425630
Email:
gunnedah@communitycollegeni.nsw.edu.au
Website:
www.communitycollegeni.nsw.edu.au
Venue
Gunnedah Community College
39 Chandos Street
Gunnedah, 2380
Google Map
Phone:
67425630
Website:
www.communitycollegeni.nsw.edu.au